Refund policy

Last updated: October 25, 2026

At Kitmou, we aim to provide a straightforward and transparent return and refund process for our customers. This policy explains our return eligibility requirements, how to request a return, return shipping responsibilities, and how refunds are processed.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • In the same condition in which you received it

  • Unused and in its original condition

  • In its original packaging, including any accessories or components

  • Accompanied by proof of purchase or your order information

For hygiene and product-safety reasons, kitchen gadgets, food preparation tools, drinkware, and other products that have been used or come into contact with food or beverages may not be eligible for a standard return unless they arrive damaged, defective, or incorrect.

How to Start a Return

To request a return, please contact our customer support team at:

Email: help@kitmou.com

Please include your order number, the product you wish to return, and a brief explanation of your return request.

Do not send your item back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.

If your return request is approved, we will provide instructions on how and where to send your item.

Business Address:

Kitmou
301 Blair Rd #11
Avenel, New Jersey 07001
United States

Important: Please contact us to confirm the correct return shipping address before sending any products. Our business address may not be the designated return processing location.

Return Shipping

For returns requested due to a change of mind, an incorrect product selection, or other reasons unrelated to a product defect or fulfillment error, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to an error on our part, Kitmou will cover the reasonable return shipping costs when a return is required.

Please contact our customer support team before returning a damaged, defective, or incorrect product so we can review the issue and provide appropriate instructions.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your kitchen gadget, cooking accessory, drinkware product, or other item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Email: help@kitmou.com

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging, when applicable

  • Any additional information that may help us review your request

We will review the issue and determine an appropriate resolution, which may include a replacement, refund, or other suitable solution.

Exchanges

If you wish to exchange an item for a different product, size, color, or available variant, please contact us before returning your order.

Exchanges are subject to product availability and return eligibility.

In many cases, the most convenient option is to return the eligible item according to our return process and place a new order for your preferred product.

Please review the product description, specifications, dimensions, and available variants before placing your order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund.

After the refund has been issued, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

If you have not received your refund after the applicable processing period, please contact us at:

Email: help@kitmou.com

Non-Returnable Items

Certain products may not qualify for a standard return, including:

  • Kitchen gadgets or cooking tools that have been used

  • Food preparation tools that have come into contact with food

  • Drinkware or beverage accessories that have been used

  • Products damaged after delivery due to misuse or improper handling

  • Items that have been modified or altered after delivery

  • Products missing original components, accessories, or packaging

  • Items returned without prior authorization

These restrictions do not exclude applicable rights or remedies for products that arrive defective, damaged, or incorrect.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at help@kitmou.com.

We will review your request and confirm whether cancellation is possible.

If your order has already been processed or shipped, cancellation may no longer be available. In that case, you may request a return after delivery according to our return policy.

Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will review the available shipping and tracking information and assist you in determining the appropriate next steps.

If a package is confirmed lost during transit, we will review the circumstances and provide a suitable resolution in accordance with our shipping policy and applicable requirements.

Contact Us

If you have questions about returns, refunds, exchanges, order cancellations, or damaged products, please contact us.

Kitmou

Email: help@kitmou.com
Phone: (848) 207-4215
Business Address: 301 Blair Rd #11, Avenel, New Jersey 07001, United States
Website: https://kitmou.com

We aim to provide clear communication and helpful customer support throughout the return and refund process.

Thank you for shopping with Kitmou.