Shipping policy
Shipping Policy
Thank you for shopping with Kitmou. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
We are committed to providing a reliable and transparent delivery experience for every customer.
Order Processing Time
Orders are processed within 1 to 3 business days excluding weekends and holidays.
Once your order has been processed, you will receive a confirmation email with shipping details.
During high demand periods or promotions, processing times may be slightly extended.
Shipping Locations
Kitmou currently ships within the United States.
If you are located outside the United States, please contact us before placing an order to confirm availability.
Estimated Delivery Time
Standard Shipping: 7 to 12 business days
Delivery times may vary depending on your location.
Please note that delivery timeframes are estimates and delays may occur due to factors such as weather, carrier issues, or high order volumes.
Shipping Cost
We offer free standard shipping on all orders within the United States.
There are no additional shipping fees at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery status.
If you do not receive tracking information within 5 business days, please contact our support team.
Incorrect Address Information
Please ensure that your shipping address is accurate at checkout.
Kitmou is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible.
Lost or Delayed Packages
If your order is delayed beyond the estimated delivery time:
Check your tracking information for updates
Contact the shipping carrier for more details
Reach out to our support team for further assistance
We will do our best to assist you in resolving the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Provide clear photos of the damaged item and packaging along with your order number.
We will review your request and provide an appropriate resolution.
Split Shipments
In some cases, items may be shipped separately depending on product availability and warehouse location.
If this happens, you will receive separate tracking numbers for each shipment.
Contact Information
If you have any questions regarding shipping, please contact us:
Trade Name: Kitmou
Website: kitmou.com
Email: help@kitmou.com
Phone: +15097036065
Business Address:
1010 2nd St, Sacramento, CA 95814, United States
Our Commitment
At Kitmou, we are dedicated to providing a smooth and dependable shipping experience. We value your trust and continuously work to improve our service.